Freedom in all dimensions.
Set out below is the return and exchange policy for Delap Flexible Stone and accompanying Delap products such as Delap Flexible Tile and Delap Flexible Brick, which are distributed by Delap Flexible Stone LLC in the USA via our official websites — delapusa.com, delapflexiblestone.com, flexstoneandbricks.com and flexibletile.com — and via retail outlets.
The exchange and return policy may vary for each product and applies only to products purchased in the USA or from authorized distributors. Information about products purchased outside of the U. S. may be obtained from the representative office in the country of purchase.
The following conditions are to be observed at all times:
If all of the above conditions are satisfied by the customer, Delap Flexible Stone LLC will refund the full value of the returned product or replace it with a similar product. Any taxes, fees or duties paid upon shipping and delivery of the product shall not be refunded. If the returned product is not in an acceptable condition, the customer shall be duly informed of this. The product may be shipped back to the customer if he or she agrees to this, in which case Delap Flexible Stone LLC will not bear any of the associated costs. If the customer declines to have, the product sent back, Delap Flexible Stone LLC reserves the right to retain the product without issuing any further refund.
You may select a courier service for return delivery of your product or pick it up yourself; all products are shipped at the customer’s expense. Make sure you have enclosed all the documents required for the return delivery. Fill them out carefully and double-check the return address. Delap Flexible Stone LLC will not be held liable for any delays. It is strongly recommended that you choose your courier carefully; making sure you can track your delivery at all times. Make sure that your chosen shipping method guarantees that the product will be returned within fifteen (15) days of you receiving the order.
On receiving a returned product, Delap Flexible Stone LLC will inspect it for eligibility and send an e-mail notification that the returned product has been accepted. Delap Flexible Stone LLC will either refund the cost of the product or replace it, depending on your preference. Regardless of your payment method (credit/debit card), Delap Flexible Stone LLC will start the refund procedure within thirty (30) days of receiving notice about your intention to return the product and after duly checking that the product is returned in a way that complies with all of the above terms.
For payment by credit/debit cards: the time taken to issue the refund will depend on the policy of the bank that issued the card.
All products delivered by Delap Flexible Stone LLC are labeled by the manufacturer. This label is not to be torn off. No product that is returned without this label or seal can be accepted.
The product warranties shall be valid as long as the terms of surface preparation and the guidelines for installation have been observed.
By reading this policy bill payment, you fully accept the terms thereof.